- Intown Auto Care
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Convenient location, friendly and professional service. |
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Great neighborhood shop. A little more full-service oriented, which is good but definitely takes a little longer as a result. When trying to expedite my oil change, i was reminded twice that this isn't a "quick lube" shop. Overall good experience, but only a couple missing touches that could have made it a 5 star. |
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They were great I just had a hard time getting in touch. |
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Same excellent service. Staff are always matter-of-fact and honest. |
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Ready on time, charged exactly the estimate, no hassle mechanic! |
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Great work, but took a little longer than I would have liked. It could have been because it was over the holidays. Regardless, looking forward to doing business with IAC again! |
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Friendly and very accommodating. Although, it took a couple of visits, Brian worked hard to find the source of the problem. I wasn't charged for the initial diagnosis. The cost was comparable with the market. |
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I wish that the communication had been more proactive and that I hadn't had to keep checking to find out what was going on with my car and that it had taken less time. We are so dependent on our cars that it's important to be able to plan when it's going to end up taking a few days. But in the end, the work was done well,Brian was very courteous even though I was probably bugging him, and the price was fair, so we will definitely use the shop again. |
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Had to return panel not put back! |
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You should notify the customer that you charge $90 for a diagnosis prior to performing the diagnosis. Hitting customers with an unexpected $90 fee is a good way to lose business. Other than this the staff was friendly and service was quick. I appreciate the work done, but in the future I will be taking my car elsewhere to avoid paying a diagnosis fee. |
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Communication and status of job could have been better. |